In episode 194, Coffey talks with Lucy Adams about transforming people practices to meet modern business needs.
They discuss how traditional HR processes focus on conformity rather than flexibility; the tendency to design policies around the lowest common denominator rather than individual needs; regulation burdens in the UK versus the US; opportunities to reframe DEI initiatives to be more effective and inclusive; the challenges of the hybrid workplace model; the importance of carefully selecting managers who actually want to lead people; the impact of AI on HR functions and employee roles.
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About our Guest:
Lucy Adams was the BBC’s HR Director during one of its most turbulent periods. Responsible for all aspects of employee relations, reward, training and development, she reduced the BBC management by over 30%, saving the organisation £25m a year. In her five year tenure Lucy saw four Directors General come and go, oversaw the move to Manchester site and coped with numerous, very public crises including executive pay-offs and the Savile scandal. This alongside the everyday work of talent retention, development and remuneration, HR policy, and the challenges of delivering multiple changes in a publicly-funded organisation working in a highly commercial, fast-moving sector with over 20,000 employees.
Prior to working at the BBC, Lucy was Group HR Director at Serco, the government services business, and at the law firm Eversheds.
For the last 10 years Lucy has been the CEO of Disruptive HR with the mission of 'changing people practices for good'. Lucy challenges business leaders and HR professionals to reappraise their approaches and to consider how relevant and productive they are in a disrupted world. She offers new ideas and practical innovative approaches that the more progressive companies are already adopting. Combining her strategic HR expertise with practical implementation, she advocates for an innovative yet grounded approach which aims to put the “human” back into Human Resources.
Lucy is not just a business leader and hugely popular keynote speaker, but also a well-known author of the bestseller “HR Disrupted” a book packed with practical ways to innovate your approach to leading people in a disrupted world. Her latest book bestseller “The HR ChangeToolkit” provides the complete guide to making it happen.
Lucy Adams can be reached at
https://www.linkedin.com/in/lucykadams
https://www.facebook.com/hrdisruptive
https://www.instagram.com/disruptive_hr
About Mike Coffey:
Mike Coffey is an entrepreneur, licensed private investigator, business strategist, HR consultant, and registered yoga teacher.
In 1999, he founded Imperative, a background investigations and due diligence firm helping risk-averse clients make well-informed decisions about the people they involve in their business.
Imperative delivers in-depth employment background investigations, know-your-customer and anti-money laundering compliance, and due diligence investigations to more than 300 risk-averse corporate clients across the US, and, through its PFC Caregiver & Household Screening brand, many more private estates, family offices, and personal service agencies.
Imperative has been named a Best Places to Work, the Texas Association of Business’ small business of the year, and is accredited by the Professional Background Screening Association.
Mike shares his insight from 25+ years of HR-entrepreneurship on the Good Morning, HR podcast, where each week he talks to business leaders about bringing people together to create value for customers, shareholders, and community.
Mike has been recognized as an Entrepreneur of Excellence by FW, Inc. and has twice been recognized as the North Texas HR Professional of the Year.
Mike serves as a board member of a number of organizations, including the Texas State Council, where he serves Texas’ 31 SHRM chapters as State Director-Elect; Workforce Solutions for Tarrant County; the Texas Association of Business; and the Fort Worth Chamber of Commerce, where he is chair of the Talent Committee.
Mike is a certified Senior Professional in Human Resources (SPHR) through the HR Certification Institute and a SHRM Senior Certified Professional (SHRM-SCP). He is also a Yoga Alliance registered yoga teacher (RYT-200) and teaches multiple times each week.
Mike and his very patient wife of 28 years are empty nesters in Fort Worth.
Learning Objectives:
- Develop HR practices that prioritize customization for individuals rather than enforcing broad conformity
- Implement people leadership strategies that balance compliance requirements with genuine human engagement
- Establish alternative career paths that don't force skilled individual contributors into management roles they don't want