In this episode, Amir Bormand interviews Urvish Parikh, Co-Founder and CTO of Nirvana, to explore how machine learning is transforming the healthcare insurance landscape. Urvish discusses the challenges of working with legacy standards from the 1980s, how Nirvana addresses cost transparency issues, and the social responsibility of improving healthcare systems. Listeners will gain insights into integrating modern technology with entrenched systems and how Nirvana is making healthcare transactions more accessible and efficient. Key Takeaways: Legacy Standards Are a Double-Edged Sword The healthcare industry relies on outdated 1980s standards for transactions, creating inefficiencies but also providing a foundation to build upon. The Role of Machine Learning in Healthcare Nirvana uses machine learning to recompose scattered data, improving cost transparency and operational efficiency for billing teams. Cost Transparency Is Essential for Access Lack of transparency in healthcare costs creates financial strain and uncertainty for patients. Nirvana tackles this by increasing visibility into healthcare transactions. Social Responsibility in Innovation Urvish emphasizes the need to "tend to the system" by creating solutions that not only meet business needs but also address societal challenges. Feedback Loops Drive Better Machine Learning By engaging users in the process, Nirvana collects valuable data to improve and refine its models. Timestamped Highlights: 00:56 – The Mission of Nirvana: How Nirvana simplifies healthcare transactions to enhance cost transparency. 03:00 – Challenges of Legacy Standards: Why healthcare is still using 1980s-era systems and how Nirvana addresses this issue. 05:00 – Leveraging Machine Learning: How Nirvana uses AI to process and standardize healthcare data for better usability. 08:00 – Operationalizing Complexity: Making the healthcare system simpler for billing teams and patients. 10:00 – Social Responsibility in Healthcare Innovation: The broader mission of tending to a system that serves millions of people. 12:00 – Competing Incentives in Healthcare: Why some legacy organizations are slow to innovate. 15:00 – Adoption Challenges: How Nirvana ensures adoption by focusing on user-friendly workflows and specialization. 18:00 – Change Management and AI: The importance of addressing human factors when introducing new technology. 20:00 – Looking Ahead: Nirvana’s vision for increasing cost transparency and improving healthcare systems. Memorable Quote:"Healthcare transactions rely on a 1980s standard, but with machine learning, we can make that old foundation work better for today’s needs." – Urvish Parikh This episode is a must-listen for anyone interested in the intersection of technology, healthcare, and social impact. Don’t forget to like, subscribe, and share! Guest: Urvish Parikh is a Cofounder and CTO of Nirvana, a healthtech company committed to simplifying the healthcare ecosystem by making cost for care more transparent and accessible. With over a decade of experience in software engineering and leadership, Urvish brings deep expertise in systems thinking and strategic innovation, driving meaningful changes that enhance outcomes across complex systems. https://www.linkedin.com/in/urvish-parikh-1534442a/