Want to handle difficult clients and challenging situations with total authority? Well then, channel your inner 90’s action star (think Steven Segal)! Using a simple and effective technique, you can diffuse any challenging situation and turn an uncomfortable exchange into an affirming and positive step forward in your relationship. The bonus: this technique works with friends and family too. In this episode we learn: - how to diffuse a bad situation that is escalating. - stress-reducing strategies that will keep you in top-shape for the challenging work you do. - why hiring a coaching and/or psychologist is a sign of strength. - 5 reasons you absolutely should charge more money. It’s time to take control of your business. Become a member of Business of Design®, today: https://businessofdesign.com/?ref=2&campaign=podcast