Madelyn Flannagan, Vice President, Agent Development, Education, and Research, IIABA   Madelyn Flannagan lives, breathes, analyzes, and guides the independent agents in America’s workforce. How are agents doing now? Who is thriving and who is not? How has the pandemic affected the independent agent channel? How will that change the future of agent operations?    Madelyn dives into her research and observations to share insights on:   What successful agents in 2020 are doing differently The business characteristic that will be crucial for agents moving forward Big changes agencies are making now to prepare for a very different future   For more than 25 years Madelyn has had her finger on the pulse of the independent agent. Listen to this discussion for important insights on where the industry is going.    Presented by Agency Revolution, the Connected Insurance Podcast provides weekly opportunities for listeners to dive deep into the trends affecting insurance agents and brokers today and to gain proven strategies and tactics for agency growth. Our hosts facilitate thoughtful panels and 1:1 conversations with a variety of prominent thought leaders, with a focus on how to streamline and drive operational efficiency for your independent agency through the intelligent use of technology.