This episode is all about remote working, it’s the topic of the moment and we expect it will be that way for a while. 

When all the craziness around the world started to impact our working life's directly we thought about how we could help, so we called on two people who have plenty of experience setting up remote contact centres.

Joining me are Eduardo Nofuentes, founder of the company and our very special guest all the way from Canada, Marcie Murray who was responsible for building the Support team at Shopify.

For those that haven't heard of Shopify they are one the world’s largest e-commerce platforms, growing to over $1b in size since 2014.

What Marcie doesn't mention is that she only had 4-weeks notice to stand this team up, starting with 95 people and growing it to over 2000.

Marcie & Eduardo will talk you through their experience in setting up the Shopify team who have been 95% remote from day 1 and we cover everything from purpose to KPI’s to coaching and technology.

This is actually the podcast version of a video webinar we ran to help contact centre leaders navigate what was a very abrupt transition to working from home. You can also watch this on our YouTube channel and check out the remote ready guide and supporting deep dive videos at the link below.

https://www.theagilecontactcentre.com.au/remote-ready

We hope this will be of some value to you… enjoy.

About us: This podcast is brought to you by The Agile Contact Centre.  stories, tips and practices that will help you deliver outstanding  experiences to customers as well as your people. We do this because our  mission is to reinvent the contact centre world for the better. 

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