🎙 In this episode of the Systemize Your Success podcast, Dr. Steve Day engages in a thought-provoking conversation with Dr. Robin Hills, a renowned business psychologist and expert in emotional intelligence. They explore emotional intelligence's profound impact on business owners, leaders, and managers, enhancing performance, relationships, and overall job satisfaction.

 

Robin emphasises the importance of understanding emotions in decision-making and the necessity of empathy in client interactions. The discussion also touches on the relevance of mindfulness in improving productivity and the unique human qualities that artificial intelligence cannot replicate.

 

Listeners will gain valuable insights into leveraging emotional intelligence to foster better communication, leadership, and, ultimately, a more fulfilling work environment.

KEY TAKEAWAYS

💡 Definition of Emotional Intelligence: Emotional intelligence is being smart with your feelings, combining thinking and emotions to make authentic decisions and build quality relationships.

💡 Importance for Business Owners: Recognizing and understanding emotions is crucial for business owners, as emotions underpin decision-making, learning, and overall human experience. This awareness can lead to better client relationships and improved business outcomes.

💡 Empathy in Client Interactions: Empathy is essential for understanding clients' emotions and needs. Moreover, by stepping into their shoes and seeing situations from their perspective, business owners can foster better relationships and enhance service delivery.

💡 Mindfulness and Presence: Mindfulness involves being present and focused on the current moment, which can improve communication and decision-making.  Additionally, it allows individuals to recognise their limitations and seek input from others, enhancing collaboration and understanding.

💡 Complementing Artificial Intelligence: Emotional intelligence is a vital human skill that complements artificial intelligence. While AI can handle data and automate tasks, it lacks the ability to understand and respond to human emotions, making emotional intelligence increasingly important in business and leadership.

BEST MOMENTS

04:16 - 💬 “It's being smart with your feelings. It's the way in which you combine your thinking with your feelings in order to make good, authentic decisions and build up quality relationships with a view to taking action.” - Robin Hills

10:41 - 💬 “What we've got to do is to remember, particularly when we're working with clients, and everybody is a client, that it's more about them. It's about fulfilling their needs rather than fulfilling my needs.” - Robin Hills

17:53 - 💬 “Most people think of mindfulness as going into some sort of trance and sitting around with just sticks and going home, and mindfulness is not it's being very much in the present moment and focusing and concentrating on what you're doing in the present moment.” - Robin Hills

26:45 - 💬 “Emotional intelligence gives us the ability to innovate, to be creative, to be artistic, to be compassionate, to be empathetic, to be a leader. And all of these things are going to be vital for the future.” - Robin Hills

TIMESTAMPED OVERVIEW

00:00 Improve business success with emotional intelligence insights.

05:49 Discussing client compatibility and emotional perception differences.

09:15 Empathy is hindered by emotional reactions.

12:04 Align message with client's focus and priorities.

13:58 Marketing challenges: audience understanding and message reception.

19:23 Embrace awareness and humility in leadership focus.

20:47 ADHD discovery became both a strength and a challenge.

23:43 Everyone exists uniquely on their spectrum.

28:42 AI can't replicate human emotional connection.

32:44 Emotional responses are shaped by hormones, environment, and experiences.

35:47 Provides online emotional intelligence training and courses.

37:34 Conflict, communication, confidence, guidance, recruitment, organisational fit.

44:59 Embrace mistakes; grow through experience and adaptation.

VALUABLE RESOURCES

• Ei4Change Courses: https://emotional.intelligence.courses

LINKS TO CONNECT WITH THE GUEST

• Website: https://ei4change.com 
• LinkedIn Profile: https://www.linkedin.com/in/robinhills/
• LinkedIn Page: https://www.linkedin.com/company/ei4change/
• Facebook: https://www.facebook.com/EI4Change/
• Twitter: https://twitter.com/Ei4Change
• Instagram: https://www.instagram.com/ei4change/
• YouTube: https://www.youtube.com/channel/UCBBxGskYxL0wnRfuyz_wHZA/feed

ABOUT THE GUEST

Dr. Robin Hills is a business psychologist and the director of ‘Ei4Change,’ a company specialising in emotional intelligence for change. 

 

He has taught and empowered over 400,000 people. He has been recognised with multiple awards, including "International Impact Company of the Year" by Dotcom Magazine and "Best Transformative Emotional Intelligence Coach" by The CIO Times. 

 

In early 2024, Robin was presented with an Honorary Doctorate in Advanced Studies in Psychology for his contributions to emotional intelligence training.

LINKS TO CONNECT WITH THE HOST

• Website: https://www.systemizeyoursuccess.com
• Facebook Group: https://facebook.com/groups/systemsandoutsourcing/
• LinkedIn: https://linkedin.com/company/systemsandoutsourcing/
• Instagram: https://instagram.com/systems_and_outsourcing/
• YouTube: https://youtube.com/@drsteveday42

ABOUT THE HOST

Steve used to be a slave to his business, but moving to Sweden in 2015 forced him to change how he worked. He switched to running his businesses remotely. After totally nailing this concept, he spent his time helping other small business owners do the same. Steve has been investing in property since 2002, has a degree in computing, and worked as a doctor in the NHS before quitting to focus full-time on sharing his systems and outsourcing methodology with the world. He now lives in Sweden and runs his UK-based businesses remotely with the help of his team of Filipino and UK-based Virtual Assistants.

 

Most business owners feel overwhelmed because they don’t know how to create systems or get the right help.

 

Our systems and outsourcing Courses and coaching programme will help you automate your business and work effectively with affordable virtual assistants. That way, you will stop feeling overwhelmed and start making more money.