What's on your mind? Let CX Passport know...EQ matters. But EQ is poorly understood, especially in the corporate world. CX Passport guest Julie Cockerill shares her depth of knowledge around EQ and why you should care. Julie brings a depth of wisdom on organizational design, development and culture as the “Head Change Maker” of Lemon Co. and lets us gain a dash of that wisdom in today’s episode!Why do high EQ individuals truly understand their OWN emotions?How can companies be realistic about the time it takes to make deep org and behavioral changes? Wait?!? No snakes in New ZealandJulie hiked Mt Everest Base Camp after a broken ankle?! WOW!Hosted by Rick Denton, CX Passport guides you through a conversation on customer experience and travel.Episode resources:Julie Cockerill: www.linkedin.com/in/juliecockerillLemon Co:lemon-co.com.au/Emotional Circumplex: en.wikipedia.org/wiki/Robert_Plutchik#/media/File:Plutchik-wheel.svg