What's on your mind? Let CX Passport know...EQ matters. But EQ is poorly understood, especially in the corporate world. CX Passport guest Julie Cockerill shares her depth of knowledge around EQ and why you should care. Julie brings a depth of wisdom on organizational design, development and culture as the “Head Change Maker” of Lemon Co. and lets us gain a dash of that wisdom in today’s episode!Why do high EQ individuals truly understand their OWN emotions?How can companies be realistic about the time it takes to make deep org and behavioral changes? Wait?!? No snakes in New ZealandJulie hiked Mt Everest Base Camp after a broken ankle?! WOW!Hosted by Rick Denton, CX Passport guides you through a conversation on customer experience and travel.Episode resources:Julie Cockerill: www.linkedin.com/in/juliecockerillLemon Co:lemon-co.com.au/Emotional Circumplex: en.wikipedia.org/wiki/Robert_Plutchik#/media/File:Plutchik-wheel.svg
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👉Love customer experience and love travel? You’ve found the right podcast, a show about creating great customer experience, with a dash of travel talk. 🎤Each episode, we’ll talk with our guests about customer experience, travel, and just like the best journeys, explore new directions we never anticipated. Listen here or watch on YouTube youtube.com/@cxpassport 🗺️CX Passport is a podcast that purposely seeks out global Customer Experience voices to hear what's working well in CX, what are their challenges and to hear their Customer Experience stories. In addition, there's always a dash (or more!) of travel talk in each episode...