In this interview, Clay provides an overview of the Yum! Brands ecosystem, how the company delivers an excellent customer experience, and how the company has implemented customer feedback to deliver contactless payments. We also discuss Clay’s perspective on the current pandemic, including how it has accelerated the company's digital journey, as well as Clay’s view on the future of the mobile workforce post pandemic. We discuss how agile thinking applies to operations, and how switching from a project to a product mindset can accelerate product development and delivery. Finally, we discuss Clay’s take on the evolution of the CIO role and the innovation lab at Yum! Brands.