During our time together, we discussed:Chris’s journey in the CI industry, starting in DIY smart tech, and moving into a professional AV careerThe training and assistance he received from PrepTECHThe mindset of extreme ownership and the principles he lives by to be the best leader possible for his teamHis role as a Service Manager and how to successfully run service in a CI businessTo get transcripts, resources of what was mentioned in the show, and more visit: onefirefly.com/au253SHOW NOTESChris got his start in the smart home industry in the DIY space. In 2022, Chris met Mitch Klein at CES, who told him about the industry’s largest trade show: CEDIA. Chris paid his way to go to CEDIA 2022, and the rest is history.He networked with all the right people and started a full-time career in A/V. Chris has been featured on the CEDIA Podcast twice, and he’s grown in his role at Eagle Sentry, moving from A/V Project Coordinator to the Service Manager in under six months. He has a true passion for empowering clients with their smart technology. About One FireflyOne Firefly, LLC is an award-winning marketing agency that caters to technology professionals in the custom integration, security and solar energy markets. One Firefly is headquartered in Davie, Florida with staff located throughout North America and has been operating since 2007.