Welcome to another inspiring episode of Symplicity Conversations! Join host Catherine Ripley as she sits down with Jessica Reilly, Manager of Customer Success at Symplicity, to explore the pivotal role Operations play in driving innovation and success. In this episode, Jessica shares her unique journey from stage management at SeaWorld to leading operations at Symplicity. Discover how her transformative career shift was fueled by a passion for leadership and a desire to make a meaningful impact.We talk about the critical role of operations at Symplicity, highlighting how the team empowers businesses by streamlining processes and enhancing customer experiences through innovative strategies and automation. Learn about the importance of building strong relationships, adapting to change, and finding fulfillment in your career. Whether you're considering a career shift or seeking inspiration to navigate challenges, Jessica's story is sure to resonate and motivate.Chapters: (00:00) Welcome to Symplicity Conversations (01:27) Jessica's Journey to Symplicity (07:08) Memorable Moments at SeaWorld (12:11) Transferable Skills in Technology (18:02) Empowerment and Team Dynamics (25:46) Making Career Shifts and Finding Happiness