Editor’s note: This episode of the MGMA Insights podcast continues a series focused on COVID-19 and its effects on healthcare professionals and their patients. In this episode, we’re joined by Robert Pearl, MD, author, Forbes healthcare contributor, Stanford University Medical and Graduate Business School professor and former CEO of The Permanente Medical Group. Pearl is set to open MGMA20 | The Operations Conference Online April 16 with a keynote session titled, “The Future of American Healthcare: Four Pillars for Transformation.” For more information or to register for the online conference, visit www.mgma.com/TOC. To sign up for Pearl’s monthly newsletter, learn more about his book or browse his latest content, visit www.robertpearlmd.com. MGMA Insights is presented by Decklan McGee, Rob Ketcham and Daniel Williams. Thanks to Biome, Midmark and SR Health by Solutionreach for sponsoring this episode of MGMA Insights.  To learn about how the Biome solution, powered by artificial and augmented intelligence, can improve your cardiovascular service line’s performance today, visit www.biome.io/solutions.  For more on how Midmark is transforming healthcare delivery through their real-time locating system, visit www.midmarkRTLS.com. You can also go to www.mgma.com/events to check out Midmark’s recent on-demand webinar titled “Outpatient Design: Using Data to Improve Patient Access and Satisfaction,” which is eligible for ACMPE, ACHE and CEU credits.  To explore how SR Health by Solutionreach can help improve your organization’s healthcare communication, visit www.srhealth.com. You can also register for their upcoming MGMA seminar titled “Taking Patient Text Messaging to the Next Level with A.I. and Other Tech,” which is eligible for ACMPE, ACHE and CEU credits, by going to www.mgma.com/events