In this episode of the “Speaking to Influence”, Dr. Laura Sicola talks with Aïcha Ly, Head of Consumer Insights at Opensignal, a global organization that provides operators with unrivaled visibility of their networks and customer activity/insights. In this episode you will learn:• That people really appreciate a good human moment in your interaction with them• No matter how well you craft a message, you can’t always control how others will take it• Using contrasting statements in tough conversations can help preempt potential defensiveness• That you can still remain humble by framing your accomplishments in your mission to help others• To boldly take the time to think about a challenging question before answering• Through empowering others to find their own solutions, you create a culture of problem solvers and foster growth within your team. About Dr. Aïcha Ly: A trilingual, solutions driven market insights strategist, speaker, activist, and owner of Start in The Beginning (SITB), Aïcha is recognized for dynamic and motivational leadership. Her approach to progressive collaboration is underlined by a mission to inspire the best outcome with a healthy exchange of ideas. Being a Communications Consultant at SITB, allows her to live out her purpose of making others stronger communicators, enabling them to achieve greater influence and make a lasting, positive impact. As an experienced speaker, Aïcha gets to share her big ideas and perspective with people all over the world. An immigrant from Senegal, West Africa, she beat the odds to ascend to prominent leadership roles and her goal is simple: pay it forward, extend opportunities to others, and empower as many as possible. You can connect with Aïcha Ly in the following ways:  Opensignal: https://www.opensignal.com/ LinkedIn (Aïcha): https://www.linkedin.com/in/aichaly/ LinkedIn (SITB): https://www.linkedin.com/company/sitbllc/ You can connect with Laura in the following ways: LinkedIn: https://www.linkedin.com/in/drlaurasicola LinkedIn Business Page: https://www.linkedin.com/company/vocal-impact-productions/ YouTube: https://www.youtube.com/c/VocalImpactProductions Facebook: Vocal Impact Productions Twitter: @LauraSicola Instagram: @VocalImpactProductions Website: https://speakingtoinfluence.com/podcast/ Laura’s Online Course: https://virtualinfluence.today