What's on your mind? Let CX Passport know...🎤🎞️“The one with the human experience” with NYT Bestseller Joseph Michelli CEO The Michelli Experience in CX Passport Episode 144🎧 What’s in the episode?...CHAPTERS0:00 Introduction2:09 Airbnb and Mercedes’ customer experience strategies8:14 Balancing operational incentives with customer experience11:38 Prioritizing human interaction in customer service15:50 Solving for gamification in customer feedback19:00 Joseph’s radio career influencing CX today20:08 1st Class Lounge23:40 What is human experience?26:22 Mental wellness and Bonfire Digital Wellness30:16 Contact info and closingIf you like CX Passport, I have 3 quick requests:✅Subscribe to the CX Passport YouTube channel youtube.com/@cxpassport✅Join other “CX travelers” with the weekly CX Passport newsletter www.cxpassport.com✅Accelerate business growth📈 by improving customer experience www.ex4cx.com/servicesI'm Rick Denton and I believe the best meals are served outside and require a passportEpisode resources:LinkedIn: https://www.linkedin.com/in/josephmichelli/Website: https://www.josephmichelli.com/