We're joined by Joe Schaeppi who is the CEO of 12trait. 12traits is a different kind of tool to understand your players. It doesn't look that much at what they did. Instead 12traits focuses on understanding the players through deep psychological insights. Why is understanding your players more intimately important? Well, it allows you to create experiences which optimize for healthy long-term engagement that in turn drives the LTV. After all, our players’s best interest is your company's best interest.