Have you ever dealt with a terroist client? That one that no matter what you do or say cannot pleased? In this episode I share 1 strategy how to save your business from a bad review ever again. Timestamp [00:00:00] - How to never get a bad review again. [00:01:20] - Special Zoom about breaking down systems and processes for running a million dollar short-term and long-term rental business. [00:02:00] - What you need to do if you got a guest that is hostile and aggressive client [00:04:04] -  Mistake of using I can't  and I won't to your customer. [00:05:00] - Customer isn't always right but... [00:06:43] - The time Logan and his wife got a customer in their Airbnb that is terroist client. [00:09:30] - Reputation is more important.   Follow Logan Manzanares' Socials: Instagram| Facebook| YouTube