In this episode of Simplicity Conversations, hosted by Catherine Ripley, we dive into the evolving landscape of IT services with Stephen Hackett, founder of 186Kloud. Explore Stephen's journey from channel management to founding a company focused on providing cutting-edge IT solutions. Discover insights into how businesses can adapt to technological shifts, with a special focus on the role of AI and cybersecurity in today's market. Learn about the challenges and opportunities in transitioning to cloud-based solutions and how 186Kloud is pioneering change in the UK market. Whether you’re a business leader, entrepreneur, or tech enthusiast, this episode provides valuable perspectives on turning innovation into success. Chapters:(00:00) Welcome to Simplicity Conversations (01:25) The Journey of Aaron Stewart (04:48) Building Relationships in Business (10:29) Understanding Success KPI (12:57) The Evolution of Contact Centers (16:55) The Role of Data in Business Strategy (20:10) Empowering Action Through Insights (24:22) Bridging the Gap Between Departments (26:48) AI as an Invisible Assistant (29:06) Data: The Foundation of AI Success (32:22) Identifying Challenges and Solutions (35:49) Enhancing Customer Experience through Upselling (38:47) Success Stories: Real-World Impact (41:07) Emerging Trends in AI and AnalyticsSubscribe now to join the conversation and simplify complexity with Simplicity Conversations.