This is an encore podcast presentation previously aired on April 12th, 2024. The journey of a customer is undeniably important, but the employee experience is equally critical for a business's success. Research shows that focusing on the employee journey can directly impact customer satisfaction, driving growth and profitability. By mapping the employee experience, understanding their needs, and leveraging technology at crucial moments, businesses can enhance retention and productivity. Positive employee experiences lead to increased engagement, reduced turnover, and greater innovation—all contributing to a stronger bottom line. Investing in a thoughtful employee journey is not just good practice—it's a strategic move that attracts top talent and fosters a culture of creativity, ultimately propelling the organization toward success.