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Every week, we write about all things AWS. For example, we unbox or review new AWS services. We also share pitfalls that we learned about the hard way ourselves. On top of that, we provide code examples for Infrastructure as Code and Serverless applications.
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Notes
Don't miss our blog post Review: Amazon Connect – A Programmable Telephone System, the written version of this podcast episode.
Do you provide services to consumer or business clients? Which channels do you provide for clients to get support, leave feedback, or let off frustration?
Amazon Connect provides a contact center solution in the cloud. Your clients contact you via phone or chat. A group of agents answers their phone calls and chat conversations. The workflows are fully customizable to your specific needs.
This review puts Amazon Connect to the test. I set up Amazon Connect for our consulting agency widdix, recently. While doing so, I had a look into the technical details as well.
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