Jonathan Raymond is the founder of Refound.com and the author of a new book called Good Authority .  Jonathan has worked in many businesses, including, in the wind energy sector, as a lawyer, and as a yoga instructor. He began his work as a business consultant when he became the CEO of EMyth in 2011.

In this broadcast, Jonathan Raymond and I talk about:

• How becoming the CEO of EMyth helped him begin to find his balance in life.
• Why it is that Refound.com has the goal of helping the helper .
• Some of the common challenges to holding people accountable in business and organizations.
• How to hold people accountable while keeping an open heart.  How to be a boss who is not too tough or too soft.
• Identifying some of the symptoms of being a boss who is not great at accountability with his team, including:
  • Constantly finding yourself mediating disputes between people.
  • Having the sense that there are sloppy mistakes being made by your team.
  • Having people continually check in with you on tasks they should be able to complete themselves.
  • Finding that every meeting ends with a call for better communication.
  • Frequently seeing that something is off with your team but not doing anything about it.
• How to take proactive steps to avoid these accountability and communication problems by naming the problem and setting up a culture of communication within your organization.
• The problems that happen when bosses forget that they do have power, which can cause a barrier to honest communication.
• His theory of the Trickle-Down-Transformation , how it happens and why it does not work.
• How the alternative to Trickle-Down-Transformation is real time feed back, a culture of communication within the organization, and consistent outside feedback from those who are structurally outside of the day-to-day operations of the organization.

How to find Jonathan Raymond online:

• Websites: Refound.com
• Book: Good Authority: How to Become the Leader Your Team Is Waiting For
• Course: The Culture Course
• Twitter: @jonathanraymond

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