During the COVID pandemic, ridership on California’s public transit systems plummeted.  Now, ridership levels for one agency – Los Angeles Metro – are nearly back to pre-pandemic levels, but there are still big concerns about quality of service, safety and how to deal with drug abuse and homelessness on subways, buses and light rail. The transportation agency is trying to deal with those concerns by putting a friendly face on mass transit.Reporter: Saul Gonzalez, The California Report Learn more about your ad choices. Visit megaphone.fm/adchoices