Brands are facing evolving customer expectations, emerging technologies, and increased competition. "Innovating the Customer Experience" is a podcast series that helps professionals navigate these challenges. In this podcast, we will hear from customer experience thought leaders, game changers, and innovators who will give advice on how to plan ahead and strategize to meet the changing needs of customers. Featuring insights from our team of J.D. Power experts, including: -- Michael Vermillion, Senior Managing Director, Global Business Intelligence, J.D. Power -- Scott Killingsworth, Director, Customer Service Advisory, J.D. Power -- Denese Waiters, Director, Customer Service Advisory, J.D. Power -- Rich Bongiorno, Managing Director, Customer Service Advisory, J.D. Power