In this episode, Vanessa is joined by Dugan Winkie with Cedar to explore the integration of innovation within the revenue cycle. The discussion focuses on patient accounts receivable (AR) and the transformative role of technology in making patient financial experiences more efficient and personalized. Dugan shares insights from his career and Cedar’s approach to bridging the gap between technology and revenue cycle management. The conversation touches on the need for simpler payment processes, the impact of AI in answering billing questions, and the importance of finding healthcare solutions that balance operational efficiency with patient care. 

For further information go to https://www.cedar.com/

00:00 Introduction and Guest Introduction

02:44 The Importance of Patient AR

06:30 Challenges and Innovations in Patient Financial Experience

10:09 Leveraging AI and Technology for Efficiency

15:59 Strategies for Improving Patient Engagement

19:19 Choosing the Right Partner for Revenue Cycle Management

20:58 Conclusion and Final Thoughts