In this interview, we discuss the company's transformation to modernize its technology and how the company has transitioned to a mobile workforce. We discuss the implications of switching to a gig economy, why Copart keeps a closer eye on companies in other markets than those in its own industry, and Copart's partnership with Twilio. Lastly, we discuss some aspects of Copart's strategic plan, why WhatsApp is tremendously underutilized in Rama’s estimation, and a variety of other topics.