In this interview, we discuss Shankar’s role as the Global CIO of Verizon, the five questions embedded in the company’s IT strategy, and the company’s approach to change management. We also discuss the company’s response to COVID-19, including how the company quickly retrained 20,000 sales associates once the pandemic hit, how the company transitioned to a remote workforce, and the framework the company developed to guide it through the pandemic. Finally, we discuss Shankar’s front row seat in Verizon’s technological evolutions over the past 20+ years, the three prongs to the company’s 5G strategy, how the company uses AI, among a variety of other topics.