What's on your mind? Let CX Passport know...🎤😲There's an open air pool at this airport! Andrew Tan Director Airport Operations Consultancy at Changi Airport Group in "The one with the Changi experience" CX Passport E113🎧What’s in the episode?...CHAPTERS0:00 Introduction3:41 Why is Changi so special to passengers?5:37 What makes an airline choose an airport?7:33 Why is customer experience at an airport vital?11:06 Your CX Passport Captain11:32 The airport attracts the community 13:26 What to do and eat in Singapore20:30 1st Class Lounge23:51 How to know what an airport really needs25:41 Contextualize technology in overall CX context30:20 The surprise delights 🏊at Changi33:20 Contact info and closingWant video? Watch & subscribe www.youtube.com/@cxpassportSign up for the weekly newsletter and never miss an episode: cxpassport.comHosted by Rick Denton “I believe the best meals are served outside and require a passport”Apple Podcasts: http://bit.ly/applecxpassportSpotify: http://bit.ly/spotifycxpassportWeb: http://cxpassport.comYouTube: https://bit.ly/youtubecxpassportEpisode resources:Changi Airports International: https://www.cai.sg/Andrew LinkedIn: https://www.linkedin.com/in/andrewtan2000/