SME Zone — This week on Small Biz MBA, Yasmeen Alli discusses the topic that many of us claim to love but secretly hate - Feedback. But what is feedback? Feedback is a form of communication, feedback is information about performance or behaviour that ideally leads to action to affirm or develop that performance or behaviour. Akhona Sass, MD of Intotek, a personal development specialist who has helped many entrepreneurs navigate the murky waters of feedback joins Yasmeen in studio