Jesse is a growth-oriented serial entrepreneur with a passion for Product, UX, and Technology. Jesse is the Chief Product Officer and Co-founder of Frontdesk, a leading tech-enabled urban short-term rental brand. Today, Frontdesk operates in 35 cities with over 250 talented employees. Jesse is a champion for all-things growth at Frontdesk, which includes leading the technology, sales, and marketing teams, while also nurturing key strategic relationships for the company. He holds a BS in Mechanical Engineering from UW-Milwaukee. Jesse is a proud husband and father of three boys, and a complete nerd at heart. This episode is sponsored by our friends at NoiseAware! NoiseAware is the only 100% privacy-safe noise monitoring solution so get with NoiseAware so you don’t waste any time while you grow your professional and amazing business! Use SLICKTALK20 to get 20% off your noise devices with NoiseAware! Smart locks, Smart thermostats, automation, and a solution for any hotel and vacation rental company. Our show partners at Operto are the leading solution for operators to enhance their operations by integrating with your property management software and making sure all smart devices create a contactless guest experience while streamlining operations. Check them out on their website, send me a message, or just let them know Wil sent you and you’ll be in great hands! This episode is also sponsored by Jetstream! Jetstream is a full-service hospitality solution with a powerful team behind it! To learn more about Jetstream, just click this link! In this episode, we explore: 03:20 - Guest Background 06:57 - Technology and automation is the key to solve complex operations 08:16 - Creating guest experience during Covid 10:24 - Challenges in the business 18:04 - Finding a great leader 19:28 - Managing the internal culture 24:27 - Not all things need to be automated 27:34 - Celebrating victories as the founder 31:39 - The biggest impact of Covid 33:58 - Hiring Skillsets vs Mindsets 41:32 - Scaling a large network of professionally managed tech-enabled apartments 43:02 - Managing the quality 48:23 - Connect with the guest Connecting with the Guest: Website: https://www.stayfrontdesk.com/ Twitter: https://twitter.com/stayfrontdesk Facebook: https://www.facebook.com/stayfrontdesk LinkedIn: https://www.linkedin.com/company/frontdeskinc/ Instagram: https://www.instagram.com/stayfrontdesk/ Slick Talk Website & Socials: https://bit.ly/3uCsm6H Mid Roll Ad - 24:40 Learn more about your ad choices. Visit megaphone.fm/adchoices