Around the world, air travel is frustrating and chaotic with flight cancellations, delays and lost luggage. 
But is it really all down to COVID? Qantas says it is but that hasn't stopped growing calls for CEO Alan Joyce to resign. 
Today, Business Editor Ian Verrender on the Irishman's 14 years at the airline's helm and why we've been falling out of love with our national carrier. 
Featured: Ian Verrender, ABC Business editor