In this episode, we interviewed Isioma, the customer experience manager at Bitnob. Isioma shares her bitcoin journey and goes in-depth on the essence of effective customer service delivery and how important it is to empathize with customers.

She also shared great gems on what bitcoin companies can do to improve their customer service and relate better with their customers.

In this episode we cover:

• Isioma’s bitcoin story
• What does customer service week means to her and if it should matter for bitcoin companies
• How do you deal with newbies coming across bitcoin through your product?
• Desires of users of bitcoin-based products
• Advice to bitcoin companies that are dealing with overwhelm or unable to get through to their customers

Follow Bitnob on Twitter: @bitnob_official

Follow Isioma on Twitter: @isynene_

And if you want to support the Nobcast on Fountain.fm feel free to send us a Boost. (The button kinda looks like a thunderbolt next to the podcast name on Fountain.fm)

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WHAT IS BITNOB?

Bitnob is a platform that allows you to automatically save, borrow, earn, send and receive bitcoin.

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DOWNLOAD BITNOB

Android: https://play.google.com/store/apps/details?id=com.app.bitnob

IOS: https://apps.apple.com/us/app/bitnob/id1513951003

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JOIN THE NOBLES

A community of Bitcoin investors using Dollar Cost Average (DCA) to protect their wealth.

Telegram Community: https://t.me/bitnobles

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FOLLOW US ON SOCIAL MEDIA

Twitter: https://twitter.com/bitnob_official

Instagram: https://instagram.com/bitnob