Fran has owned iconic Fran's Filling Station in Charlotte, NC for ten years, but she's been an owner off and on since 1994. Fran and her team's mission is to fill up her guests bodies and spirits, hence the restaurant name. We talked about a wide range of topics, from why she only wants one location, to managing people being an ongoing work-in-progress, to learning from her brother about coaching, to why a guest comment helped her realize she needed to remodel, to nailing the basics every day, to trying to touch every table, to paying close attention to OpenTable feedback, to her constant search for "delicious", to her very personal focus on finding a kidney due to her kidney disease, which she chose to make public recently. Fran is an absolutely amazing lady, personally and professionally. I have so much respect for her. This is a must-listen episode. Enjoy...