What's on your mind? Let CX Passport know...Get all sorts of Customer Service gold dust from Gavin Scott. Learn about the 5 key areas for delivering great customer service. Gavin, through storytelling and wisdom, shares his gold dust for customer experience and customer service throughout the episode. Understand why storytelling matters...and how grandads tell great stories! Why does the “Next Play or Customer Next” attitude help customer service agents succeed?Do you realize how reffing soccer (or football for my global friends) and customer experience are related?Hear about an amazing experience at the Ritz Carlton Sharm El Sheikh in Egypt that cemented a lifetime customer. Hosted by Rick Denton, CX Passport guides you through a conversation on customer experience and travel.Episode resources:Gavin Scott: www.linkedin.com/in/gavinscottltd/Web: gavinscott.meBook: Finding Gold Dust: How to Create Exceptional Customer ExperiencesPodcast: Customer Service Gold Dust gavinscott.me/podcast/