527: Synchrony Financial Chief Information Officer Carol Juel discusses 

• Two strategic decisions IT made to rebuild its technology at the outset of Synchrony 
• Carol’s talent strategy, including why she looked for individuals who wanted to stay beyond the Synchrony’s IPO and were willing to learn
• How health and safety has become a requirement of digital transformations
• The company’s three pronged AI approach around machine learning, intelligent virtual assistants, and RPA
• How the company uses machine learning models to better understand and detect fraud sooner
• The COVID-19 pandemic, including three steps the company took that helped it move quickly once the pandemic struck
• The massive technology transformation the company undertook to get its associates home in March
• Steps Carol and the company have taken to support its employees throughout the pandemic, including launching a virtual summer camp and an after school program to help Synchrony parents and kids