Ajay Prasad, Founder and CEO of RepuGen (founded in 2016), is a healthcare marketing leader passionate about aligning online reviews with patient satisfaction. He recognized a critical gap – most healthcare providers' online reviews don't reflect their high internal satisfaction ratings. This disconnect hurts businesses, as over 80% of patients rely on online reviews when choosing a doctor. Ajay established RepuGen to bridge this gap, empowering healthcare providers to showcase their excellence and attract patients seeking top-notch care. Previously, Ajay founded GMR Web Team (2004), a thriving digital marketing agency for healthcare providers. Ajay believes patient satisfaction, stellar reviews, and a strong web presence are the cornerstones of a successful healthcare business. This philosophy guides his work at RepuGen, ensuring clients not only shine online but also prioritize patient experience. -- Critical Mass Business Talk Show is Orange County, CA's longest-running business talk show, focused on offering value and insight to middle-market business leaders in the OC and beyond. Hosted by Ric Franzi, business partner at REF Orange County. Learn more about Ric at www.ricfranzi.com.