Guest: Sandra ThompsonBill Banham's guest this time is Sandra Thompson, Founder of the Ei Evolution CX & EX Consultancy. She is also Lecturer of Professional Behaviours & Customer Management and People Management & Leadership (p/t) at Pearson College London.Questions For Sandra Include:What is emotional intelligence and why do you care so much about EI in the workplace? Why do you focus on how we work rather than where we work?Please could you describe the difference between 'remote friendly' and 'remote first' and why this difference is important?Describe the skills you think everyone should practice (the 8 identified by Roberta and Nathan) and how these skills might help us avoid increasingly common work issues. You recently spoke at DisruptHR London. Can you tell our listeners about your session, the event and why you got involved? If you could pass on one crucial lesson you have learned in your career - in one minute or less - what would be your top tip for HR professionals?What is the single biggest change you think will happen in HR over the next 5-10 years?About HR in ReviewHR in Review is a podcast produced by the leading UK HR website www.hrreview.co.uk.  HRreview provides news and advice on HR strategy and practice plus a host or related topics like recruitment, training, diversity, employment law, reward and wellbeing.--------------------Never miss an episode! Subscribe on:Spotify: https://open.spotify.com/show/6iEX50Bm47JKrh695D4U0uApple Podcasts: https://podcasts.apple.com/us/podcast/hr-in-review/id1595358789?uo=4Amazon Music and Audible: https://music.amazon.com/podcasts/153a4440-d8b3-4bb3-8008-197041e57548or search HR in Review on your favourite podcast player--------------------Discover More Great HR Content at HRreviewWhy not join our free Premium podcast channel for early and bonus editions and ad free content?  Sign up here: https://hrreview.co.uk/podcastSubscribe to HRreview’s Daily email newletter here: https://www.hrreview.co.uk/signupDiscover our online training courses for HR and more here: https://www.hrreview.co.uk/hrtrainingEnjoy more HR content from Inside HR, our exclusive webinar channel here: https://www.hrreview.co.uk/free-webinars--------------------Join Us on Social MediaLinkedin: https://www.linkedin.com/groups/2061371/Facebook: https://www.facebook.com/HRreviewUKTwitter: https://twitter.com/hrreviewPinterest: https://www.pinterest.co.uk/hrreview/YouTube: https://www.youtube.com/c/HrreviewCoUk--------------------Get in TouchTo provide feedback, suggest a speaker or find out about sponsoring a podcast, please email podcast@hrreview.co.uk