This week, The Buzz presents a panel from our 2022 CX Summit. High-Impact Service Providers (HISPs) are federal entities that provide necessary services directly to the American public, as designated by the Office of Management and Budget. In this panel discussion, customer experience leaders at some of our nation's most critical agencies break down their service delivery efforts.Panelists:Lee Becker (Moderator) - Senior VP, Public Sector & Healthcare, MedalliaNicole Callahan - Voice of the Customer, Customer Analytics at Federal Student Aid, Department of EducationAmber Chaudry - Customer Experience Lead, Department of Housing & Urban DevelopmentVashon Citizen - Digital Services Division Chief, Office of Access and Information Services at U.S Citizenship and Immigration ServicesKenneth Corbin - Chief Taxpayer Experience Officer, Internal Revenue ServiceBen Sweezy - Director of Federal Digital Strategy, SalesforceSubscribe on your favorite podcast platform to never miss an episode! For more from ACT-IAC, follow us on LinkedIn or visit http://www.actiac.org.Learn more about membership at https://www.actiac.org/join.Donate to ACT-IAC at https://actiac.org/donate. Intro/Outro Music: See a Brighter Day/Gloria TellsCourtesy of Epidemic Sound(Episodes 1-159: Intro/Outro Music: Focal Point/Young CommunityCourtesy of Epidemic Sound)