In this episode of The Global Discussion, Matt Lyles—Customer Experience (CX) Consultant, Keynote Speaker, and member of the Board of Directors at CX Accelerator, joins Host Simon Hodgkins for a wide-ranging conversation that unpacked the evolving world of customer and employee experience. With a career rooted in marketing, brand management, and CX leadership at FedEx, Matt now helps businesses worldwide build loyalty through one powerful principle: simplicity.00:00 - Welcome & Introduction to Matt Lyles00:44 - Matt’s Journey: From FedEx to CX Consultant04:11 - AI vs. Human Touch: Finding the Right Balance in CX06:59 - Airline Industry Lessons: Loyalty vs. Cost-Cutting09:42 - The Power of Community: What is CX Accelerator?12:50 - The Business Case for Customer Experience and Simplicity15:33 - The Simple Brand Podcast and the Link Between CX & Employee ExperienceListen to The Global Discussion• Spotify ► https://open.spotify.com/show/3QdMqfzyvca6EVlEJ80I4n• Web ► https://www.theglobaldiscussion.com⁠• YouTube ► https://www.youtube.com/@theglobaldiscussion/videos• Others ► LinkedIn, X, Instagram, and Facebook Join the newsletter via the website for updates on new episodesFollow The Global Discussion on LinkedIn, YouTube, Spotify, and more! Stay tuned for more inspiring stories from Creatives, Leaders, and Thinkers on The Global Discussion. Join the newsletter for updates on new episodes.