Each episode covers the case of a real-life 911 call, expertly dissected and presented to you by The Operator. Brace yourself as the "shock call" sends chills down your headphones, stirring the deepest corners of your corners. Then, as you're still grappling with the intensity, The Operator cleanses your emotional palette with a lighter 911 call that will undoubtedly tug at your heartstrings or tickle your funny bone. Tune in as your earballs are in for a treat - a blend of shock and aww!