Customers AND Employees First - S8 E13

Episode • Mar 10 • 10m

Takeaways

Surrounding yourself with diverse personality types enhances leadership effectiveness.
High growth companies often have strong, decisive leaders (reds).
The debate of whether employees or customers come first is nuanced.
Employee satisfaction directly impacts customer satisfaction.
It's essential to maintain a balance between employee and customer needs.
Entitlement can arise from focusing too much on one group over the other.
Leadership should involve teaching respect and accountability to both employees and customers.
Successful businesses treat both employees and customers with equal importance.
The idea of ranking priorities can be detrimental to business culture.
A well-functioning business operates like a family, balancing needs and expectations.

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