One of the most common operational pitfalls any design professional encounters is a scope of work that is not clearly defined. Frequently, a lack of clarity around deliverables results in an excess of work that is unpaid and a chronic lack of profitability. In this episode we learn: - perfectionism and lack of clarity around scope lead to overwork and overwhelm - to avoid the tendency to over-deliver, you must clearly define the scope of work - the first time a client wants to work out of bounds is the most important time to say no - to avoid leadership bottlenecks, stick to process - time tracking provides invaluable insights for your business It’s time to take control of your business. Become a member of Business of Design®, today: https://businessofdesign.com/?ref=2&campaign=podcast