"The one with the fingerprints" - Bram De Vos E8

CX Passport

EpisodeMay 11, 202128m

"The one with the fingerprints" - Bram De Vos E8

CX Passport

EpisodeMay 11, 202128m

What's on your mind? Let CX Passport know...So what is the myth of customer feedback? Why do we always want to focus on the negative parts of our travel experiences? Why should you focus on the things your customers are NOT saying? How did a local market in Mexico become the source of a lasting memory? What drove KLM to focus on baggage claims?And...what did Paul Simon say about Fingerprints?Find out when guest Bram De Vos of Hello Customer joins this episode of CX Passport. Hosted by Rick Denton, CX Passport guides us through a conversation on customer experience and travel.

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👉Love customer experience and love travel? You’ve found the right podcast, a show about creating great customer experience, with a dash of travel talk. 🎤Each episode, we’ll talk with our guests about customer experience, travel, and just like the best journeys, explore new directions we never anticipated. Listen here or watch on YouTube youtube.com/@cxpassport 🗺️CX Passport is a podcast that purposely seeks out global Customer Experience voices to hear what's working well in CX, what are their challenges and to hear their Customer Experience stories. In addition, there's always a dash (or more!) of travel talk in each episode...

www.cxpassport.com

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