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Summary
In this episode of the What Now Podcast, Spencer and Zach discuss their recent experience at the Cairo 180 Growth Summit, emphasizing the importance of referrals in healthcare, the go-giver mentality, and the role of AI in chiropractic practice. They explore the concept of the 'black hole' in patient care, strategies for enhancing patient experience, and the significance of intentional gifting. The conversation highlights the need for authenticity and connection in practice, as well as actionable takeaways for listeners to implement in their own practices.
Chapters
00:00 Introduction and Weekend Recap
02:25 The Importance of Referrals in Healthcare
04:54 The Go-Giver Mentality and Value of Giving
07:34 AI in Healthcare: Opportunities and Challenges
10:22 Authenticity and Branding in the Age of AI
12:57 Creating a Wow Client Experience
15:34 Understanding the Black Hole in Patient Care
19:36 Implementing Effective Patient Engagement Strategies
20:58 Enhancing One-on-One Patient Interactions
23:31 Nurturing Patient Relationships Through Wellness Care
24:46 The Importance of Intentional Gifting
27:17 Creating Memorable Patient Experiences
32:43 Fostering Team Experience and Growth