Rob Arnold from RCA Consulting, talks about customer service and business culture. Rob is the founder and director of RCA Consulting in Cape Town. Rob started a business in 2010 that today has engaged with over 500 retail and hospitality brands in a research and training capacity. By learning from a multitude of different customer-facing environments, RCA Consulting have been able to reshape their clients' approach to their customers, enhance their value proposition and consequently create customer-centric cultures. • Visit Rob's website: https://www.rcaconsulting.biz • View episode transcript: https://go.timsmal.com/rob • Support the show: https://liberapay.com/timsmal • Leave a review: https://go.timsmal.com/review