Minter Dialogue Episode #298

Joshua March is founder and CEO of Conversocial, a leading social customer service solution, used by some of the world's biggest brands. Joshua is an expert in social media and customer service and just released his book, Message Me, The Future of Customer Service in the Era of Social Messaging and Artificial Intelligence. In this conversation with Joshua, we discuss the state of customer service, examples of companies and industries that are killing it on customer service, what it takes to get customer service right, the role of AI and much more.  

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