ReturnBear CEO Sylvia Ng talks about making product returns from e-commerce purchases better for all concerned parties [including our planet], the massive $60B returns market in Canada alone, how the consumer trends of ‘Try Before You Buy’ & ‘Bracket Buying’ are driving this growth in product returns, why the shipping/fulfillment process is so different from the returns process [isn’t it just the reverse?], how she has brought skills from her experiences at the University of Waterloo, Northwestern University, eBay, Google & Shopify to a nascent start-up in the ‘product returns efficiency’ space, and how productive one can be when you combine creativity with anxiety!For more info on Sylvia Ng and ReturnBear, please visit https://www.returnbear.com/TORONTO LEGENDS is hosted by Andrew Applebaum at andrew.applebaum@gmail.comAll episodes available at https://www.torontolegends.ca/episodes/ Learn more about your ad choices. Visit megaphone.fm/adchoices