What's on your mind? Let CX Passport know...🎤🎞️Be encouraged! CX is on fire🔥 “The one with the CX hot roll” with Eli Weiss, Sr Director Customer Experience | Jones Road Beauty in CX Passport Episode 128🎧 What’s in the episode?...🎧CHAPTERS0:00 Introduction2:32 A customer experience renaissance4:29 Why are Customer teams under threat today?8:08 The core role of a customer leader10:45 How to listen to D2C customers17:10 Moving to action19:25 Travel stories show the heart of customer experience23:09 1st Class Lounge27:50 Maybe Zappos shouldn’t be the *pinnacle* of customer experience32:23 Contact info and closingIf you like CX Passport, I have 3 quick requests:✅Subscribe to the CX Passport YouTube channel youtube.com/@cxpassport✅Join other “CX travelers” with the weekly CX Passport newsletter www.cxpassport.com✅Accelerate business growth📈 by improving customer experience www.ex4cx.com/servicesHosted by Rick Denton “I believe the best meals are served outside and require a passport”Episode resources:Web: eliweisss.comJones Road Beauty: https://jonesroadbeauty.com/