What's on your mind? Let CX Passport know...🎤Work both sides of your CX brain in “The One With The Empathy And The Spreadsheet” Vaishali Dialani Head of Customer Experience at NOW Money CX Passport episode 75🎧 What’s in the episode?...🧚♀️The muse behind her pivot to Customer Experience🧠The right and left brain of CX🦉You have to unlearn in order to learn🚫Avoiding the dumping ground of Customer Experience🔊Use the Customer's Tone of Voice inside your own company😲3rd generation Dubai born and raised!🧼Getting out of the bubble to deliver diverse customer experiences👍Making customer lives simpler & happierHosted by Rick Denton “I believe the best meals are served outside and require a passport”💭“You have to unlearn a lot of things to be able to learn” - VaishaliEpisode resources:Vaishali Dialani: www.linkedin.com/in/vaishalidialaniNow Money: nowmoney.me
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👉Love customer experience and love travel? You’ve found the right podcast, a show about creating great customer experience, with a dash of travel talk. 🎤Each episode, we’ll talk with our guests about customer experience, travel, and just like the best journeys, explore new directions we never anticipated. Listen here or watch on YouTube youtube.com/@cxpassport 🗺️CX Passport is a podcast that purposely seeks out global Customer Experience voices to hear what's working well in CX, what are their challenges and to hear their Customer Experience stories. In addition, there's always a dash (or more!) of travel talk in each episode...