Bill McDermott is the CEO of ServiceNow, a $113 billion, publicly-traded cloud computing platform that helps companies manage their operations. He joins Big Technology Podcast to discuss his career path, from owning a delicatessen on Long Island to now managing over 20,000 employees. We also dive deep into how generative AI helps companies foster innovation and force businesses to retool their workforces in the coming years. Tune in for a lively conversation with one of the world's most dynamic tech CEOs.----Enjoying Big Technology Podcast? Please rate us five stars ⭐⭐⭐⭐⭐ in your podcast app of choice.For weekly updates on the show, sign up for the pod newsletter on LinkedIn: https://www.linkedin.com/newsletters/6901970121829801984/Questions? Feedback? Write to: bigtechnologypodcast@gmail.comHighlights:7:20 Starting off his business career by buying his local delicatessen at 16 years old. 16:20 Getting his first corporate job at Xerox 21:20 Lessons from witnessing the start of Xerox’s decline30:40 What ServiceNow offers37:00 Does AI lead to job loss?39:40 Retraining people for the new economic reality47:50 Bill’s secret for closing deals Learn more about your ad choices. Visit megaphone.fm/adchoices