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How Hotel Technology can Help Drive Recovery

Revenue Hub
Revenue Hub
Episode • May 13, 2020 • 39m
In today's podcast we are joined by Alan O'Riordan, co-founder of apaleo https://apaleo.com/





You can also watch the video on our YouTube Channel here:

https://youtu.be/jq3IaUN22VM



We talk with Alan about areas he has covered in a recently written white paper

 https://info.apaleo.com/en/beyond-covid-19-whitepaper





Alan discusses the following areas and subjects:






  • Why traditional legacy technology systems can bring some limitations and how these have been highlighted during Covid-19. (4:26) 

    • Remote access can be challenging 

    • Scaling down and back up could be difficult 

    • Re-configuring your core system may require third party support 

      • Rate Plans

      • Guest messaging

         







  • The need to explore new technologies in response to guest requirements post crisis and what some of those technologies could be. (10:18) 

    • Guest facing technology 
      • Messaging, Mobile check-in, Check-out, Key card



    •  Back office 

      • PMS, RMS, PoS and CRM

      • How the need for a CRM is likely to increase











  • Why now is the perfect time to be evaluating a hotel tech stack and seriously consider making changes. (17:39) 

    • Time to evaluate 

    • Testing of trial systems 

    • Explore peripheral solutions 

    • Comparison with the smart phone experience 

    • Data migration







  • How an Open API approach can provide hotels with an opportunity to come out of the crisis leaner, more efficient, effective and productive. (25:50) 

    • Future proof integrations 

    • Innovative technology 

    • Cost efficient 

    • No capex 

    • Greater control and autonomy 

    • Remote access 

    • Compete with OTAs with greater direct booking provision







We hope you enjoy it

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