Shipping costs, wasted time, dealing with customer service, and other fees are just some of the pain points of Amazon Returns.



Here’s where Onsite Support comes in. It’s a solution, co-designed with Amazon, that will help alleviate returns.



We have Joe Abitbol to tell us how Amazon Sellers can improve their bottomline, reduce negative reviews, acquire loyal customers, and generate repeat business.



Episode Notes:



00:50 - Joe Abitbol Introduction

01:45 - Joe’s First Taste Into E-commerce

02:45 - Amazon Returns Pain Points

04:10 - Onsite Support

05:45 - Product Support Rules



“It can take 3 sales just to cover the cost of 1 return” - Joe



09:30 - Amazon Return Case Study

11:05 - Why Resolution Speed Matters

13:20 - Threecolts Partnership

15:50 - Future of Returns and Refunds



Website: http://onsitesupport.io/

Email: joe@onsitesupport.io

LinkedIn: linkedin.com/in/joseph-abitbol-75035780



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