Guest: Sandra Thompson
Bill Banham's guest this time is Sandra Thompson, Founder of the Ei Evolution CX & EX Consultancy. She is also Lecturer of Professional Behaviours & Customer Management and People Management & Leadership (p/t) at Pearson College London.

Questions For Sandra Include:

• What is emotional intelligence and why do you care so much about EI in the workplace? 
• Why do you focus on how we work rather than where we work?
• Please could you describe the difference between 'remote friendly' and 'remote first' and why this difference is important?
• Describe the skills you think everyone should practice (the 8 identified by Roberta and Nathan) and how these skills might help us avoid increasingly common work issues. 
• You recently spoke at DisruptHR London. Can you tell our listeners about your session, the event and why you got involved? 
• If you could pass on one crucial lesson you have learned in your career - in one minute or less - what would be your top tip for HR professionals?
• What is the single biggest change you think will happen in HR over the next 5-10 years?

About HR in Review
HR in Review is a podcast produced by the leading UK HR website www.hrreview.co.uk.  

HRreview provides news and advice on HR strategy and practice plus a host or related topics like recruitment, training, diversity, employment law, reward and wellbeing.

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